Real people watching
your fleet. AI watching their back.
Our South-African control room is staffed by trained people — not just software. AI flags the events that matter the instant they happen; our team verifies, acts, and coordinates the response. Your fleet, managed with excellence, around the clock.
Panic button · CA 123-456
People + AI, working together
Software spots it. People decide.
AI never sleeps and never blinks — but it doesn't make the call. In our control room, algorithms surface the events that matter, and trained people decide what happens next. That's how your fleet is managed with excellence, not just automation.
- 1
AI detects
Panic activations, geofence breaches, jamming, harsh events and route deviations are flagged automatically, the instant they happen.
- 2
A controller verifies
A real person confirms it's genuine and gauges the risk — no false alarms, no waking you at 2 am for nothing.
- 3
The team acts
Ground response coordination, recovery dispatch and your call — handled in minutes and documented for your records.
What is Bureau Service?
A dedicated team monitoring your fleet 24/7, responding to alerts, coordinating with authorities, and handling incidents — so you don't have to.
Active Monitoring
Our control room team actively watches your fleet — not just passive alerts. We identify issues before they become problems.
Instant Response
When an alert triggers, we don't just notify you — we take action. Ground response coordination, recovery dispatch, and client notification happen immediately.
Detailed Reporting
Every incident is documented with timestamps, actions taken, and outcomes. Perfect for insurance claims and compliance audits.
Bureau Services We Provide
Panic Alert Response
When your driver presses the panic button, our team is alerted instantly. We contact the driver, dispatch our ground response team, and keep you updated in real-time.
- Immediate ground response dispatch with GPS coordinates
- Driver welfare check via phone call
- Coordination with armed response/security companies
- Continuous monitoring until incident resolved
Vehicle Theft Recovery
If a vehicle is stolen, we immediately activate recovery protocols — working with our ground response team, tracking units, and recovery specialists to locate and retrieve your asset.
- 24/7 live tracking during recovery operation
- Case number registration assistance
- Immobilisation command dispatch (where equipped)
- Recovery report for insurance claims
Geofence & Route Monitoring
We monitor your custom geofence zones and approved routes. Any deviations trigger alerts to both you and our control room for investigation.
- After-hours movement alerts
- Unauthorised zone entry/exit notifications
- Route deviation verification calls
- Escalation protocols for unauthorised use
Driver Behaviour Monitoring
Our team monitors harsh driving events, excessive speeding, and unsafe behaviours — providing you with incident reports and coaching recommendations.
- Speeding alerts with location details
- Harsh braking/acceleration notifications
- Weekly driver behaviour reports
- Trend analysis and improvement tracking
Camera Footage Retrieval
For MDVR-equipped fleets, our team retrieves specific footage for incidents, accidents, insurance claims, or driver disputes — saving you time and hassle.
- Incident-based footage download
- Time/date range video export
- Formatted clips for insurance submission
- Secure delivery via email/portal
Custom Reporting & Analytics
Need monthly fleet performance reports, driver scorecards, or compliance summaries? Our team compiles and delivers customised reports on your schedule.
- Monthly/weekly fleet summary reports
- Executive dashboards and KPI tracking
- Compliance reporting for audits
- Branded PDF reports with your logo
How Bureau Service Works
From alert to resolution — here's what happens when an incident occurs
T+00:00 · Alert Triggered
Alert Detected
Your vehicle's tracking system sends a panic, geofence violation, or theft alert to our control room monitoring system.
T+00:30 · Operator Response
Immediate Assessment
A trained operator acknowledges the alert within 30 seconds, views vehicle location, and begins assessment protocol.
T+01:00 · Contact Initiated
Driver & Client Contact
We attempt to contact the driver via phone to verify the incident. Simultaneously, your designated contact is notified via SMS/email.
T+02:00 · Response Coordination
Emergency Services Dispatch
If confirmed emergency, we dispatch our ground response team with GPS coordinates, contact armed response (if applicable), and provide real-time tracking updates.
T+05:00 · Active Monitoring
Continuous Updates
Our team monitors the situation continuously, providing live updates to you and authorities until the incident is resolved.
Incident Resolved
Closure & Documentation
Once resolved, we compile a detailed incident report with timestamps, actions taken, and outcomes — perfect for insurance or compliance records.
Bureau Service Packages
Choose the level of monitoring and support that fits your fleet's needs
Essential Monitoring
/vehicle/month · for small fleets
- 24/7 panic alert response
- Theft alert notifications
- Ground response coordination
- Basic incident reports
- Geofence monitoring
- Driver behaviour alerts
- Custom reporting
Professional Monitoring
/vehicle/month · mid-sized fleets
- Everything in Essential, plus:
- Geofence monitoring & alerts
- Driver behaviour monitoring
- After-hours movement alerts
- Monthly fleet reports
- Detailed incident documentation
- Dedicated account manager
Enterprise Monitoring
For large fleets (50+ vehicles)
- Everything in Professional, plus:
- Dedicated account manager
- Custom SLA agreements
- Priority response times
- Branded custom reports
- Camera footage retrieval
- Quarterly business reviews
* Pricing excludes VAT. Volume discounts available for fleets over 20 vehicles. All packages require an active ACM Track tracking subscription.
Why Choose Our Bureau Services?
24/7/365 Coverage
Our control room never sleeps. We're monitoring your fleet every minute of every day.
Trained Professionals
Our operators are trained in emergency response, ground response coordination, and incident management.
Response Team Relationships
Established working relationships with ground response teams and security providers for faster response.
Full Documentation
Every incident is documented with timestamps and actions — perfect for insurance and audits.
Frequently Asked Questions
What happens if I get a panic alert?
Our control room is instantly notified. An operator will attempt to contact the driver within 30 seconds to verify the emergency. We simultaneously dispatch our ground response team with GPS coordinates and keep you updated via SMS/email.
Do I need bureau services if I have tracking?
Tracking gives you visibility, but bureau services give you action. Without monitoring, you might not notice an alert until hours later. Our team responds immediately — 24/7 — and coordinates with authorities on your behalf.
How fast do you respond to alerts?
Panic and theft alerts are acknowledged within 30 seconds. Driver contact is attempted within 1 minute. Ground response dispatch happens within 2 minutes for confirmed emergencies. Our average response time is under 3 minutes.
Can I customise what alerts you monitor?
Yes! We configure monitoring based on your specific needs: geofences, speed limits, after-hours usage, route deviations, and more. Professional and Enterprise packages include full customisation.
Do you work with my existing security company?
Absolutely. We coordinate with your armed response provider, security company, or your ground response team — whoever you prefer as first responders. We provide them with real-time GPS coordinates and situational updates.
What if my vehicle is stolen after hours?
Our control room operates 24/7/365. Whether it's 3am on a Sunday or a public holiday, we're monitoring and will initiate recovery protocols immediately — no delays.
Ready to Protect Your Fleet?
Speak to our team about bureau services for your fleet. We'll help you choose the right monitoring package and get you set up in 24 hours.