Emergency Services
Tracking.
Every Second Counts.
Real-time dispatch visibility, response time tracking, route replay accountability, and compliance reporting for ambulance, fire, and armed response fleets.
Units Deployed
4
Units Available
7
Avg Response (Today)
6.8m
Calls Completed
23
Active Calls
Response Times — Last 5 calls
The Challenge
Emergency Services Demand Precision
Response time isn't just a KPI — it's life and death. Accountability gaps, non-compliant dispatch, and missing audit trails put organisations and lives at risk.
Response Time Accountability
Without GPS-based response time measurement, dispatchers and management operate on self-reported times. Disputes with clients, municipalities, or regulatory bodies become impossible to resolve.
Compliance & Audit Exposure
DOH, HPCSA, and municipal EMS contracts require documented response times and resource allocation. Manual records are inadequate for formal audits and contract renewals.
Dispatch Inefficiency
Without real-time unit visibility, dispatchers make suboptimal decisions — assigning units that are further away, have lower fuel, or are already committed to another call.
Our Solution
Built for Command and Control
Every unit on the map. Every response timed. Every route replayable. Full accountability from dispatch to on-scene to clear.
Supported Service Types
Real-Time Dispatch Visibility
- Live map of all units: available, en route, on scene, returning
- Nearest unit identification with distance and ETA
- Unit status one-touch update by driver
- Multi-dispatcher simultaneous view
Response Time Analytics
- GPS-verified dispatch-to-scene time per call
- Response time by zone, unit, and shift
- SLA compliance scorecard per contract
- Trend analysis: average, worst, and best times
Route Replay & Accountability
- Second-by-second route replay per call
- Speed profile during emergency response
- Time at scene vs time en route comparison
- Export for DOH, insurance, or legal use
Compliance & Audit Reporting
- Automated monthly compliance reports
- Response time averages vs contract benchmarks
- Unit utilisation and availability reporting
- Shift-based performance reporting by crew
Hardware
Emergency Services Configuration
Teltonika FMC920
Hardwired unit tracking
Dispatch Module
Software configuration
Emergency Services Pricing
Fleet pricing for multi-unit emergency services organisations
Small Fleet
/unit/month · up to 20 vehicles
- Live dispatch visibility
- Response time tracking
- Route replay per call
- Basic compliance reporting
- Mobile app for drivers
Enterprise / Custom
Speak to us · 20+ unit fleets
- Everything in Small Fleet, plus:
- CAD system integration via API
- Custom SLA compliance reporting
- Dedicated account manager
- Priority support & uptime SLA
- On-site training & onboarding
- DOH / HPCSA audit documentation
* Pricing excludes VAT. Municipal and government pricing structures available on request.
Case Study
“We cut average response time by 2.8 minutes and renewed our hospital contract with GPS-verified compliance reports.”
MedRapid EMS operates 14 ambulances across Gauteng under private hospital and municipal contracts. Response time disputes with two hospital groups were straining contract renewals. After deploying ACM Track, GPS-verified response analytics replaced self-reported times — and revealed that nearest-unit dispatch was being underutilised by dispatchers.
Nearest-unit dispatch optimisation reduced average response from 9.6m to 6.8m
GPS compliance reports used to secure contract renewal with two hospital groups
Route replay evidence cleared crew in a disputed on-scene arrival time claim
Ready to Track Your Emergency Fleet?
We work with EMS, fire, armed response, and security organisations across South Africa. Custom pricing and SLA options available.